Issues with Compressor Export in FCP

Several customers have reported problems trying to export a sequence in FCP using Compressor. An error message will appear stating "File Error: A file of this name already exists." If you click OK, Compressor will still open with the sequence in the Batch, but the Batch will fail if it's submitted. The issue is caused by the Norton AntiVirus Auto-Protect running on all of the lab machines. If you need to export using Compressor, here's what you should do:

1. Save the project in FCP.
2. Go to the Finder Toolbar and click the Norton AntiVirus icon. Choose Norton AntiVirus -> Disable Auto-Protect.
3. If you're prompted to authenticate, enter the admin name and password. Click OK.
4. In FCP, Choose File -> Export Using Compressor.

Further information can be found here: http://docs.info.apple.com/article.html?artnum=303261

Once the sequence is done compressing in Compressor, remember to re-enable the Norton AntiVirus Auto-Protect. It's very important to have virus protection running as much as possible to prevent any viruses from damaging software on the machines.

Matt N.